FAQ

PERSONAL ACCOUNT

Where can I register?

On the top right-hand corner of the website, you’ll find “Login” or at the check-out, if you want to place an order.

I’ve forgotten my password. How can I access my account?

If you have an account with Ma Maison Algarve and you’ve forgotten your password, you can access the “Login” section on the top right-hand corner and click on “Lost your password? “. Then provide your email address and you will receive a new password in your email inbox.

Can I modify my account information?

Of course! You only need to click on “Login” on the top right-hand corner and access your account. Once you have logged in, you will be able to modify all your personal information and change anything you wish to.

ARTICLES & ORDERS

How to buy on MA-MAISON-ALGARVE.COM?

  1. Add the product to your basket
  2. Login: Sign up or log on to your Ma Maison Algarve account
  3. Provide the delivery and billing addresses
  4. Choose the payment method
  5. Verify your order
  6. Accept the Terms and Conditions 
  7. Confirmation (“Place Order”)

Why do we offer competitive prices?

Ma Maison Algarve was created to respond to the needs of consumers looking for quality furniture and latest design at reasonable prices.

What kind of products can I find on Ma Maison Algarve?

We have a wide range of products of various styles for every room of the house, so that you can find everything you want. You will find the following articles: sofas, convertible sofas, chairs, tables, wardrobes, chests of drawers, bookshelves, decoration articles, beds, ect. If you cannot find what you are looking for, please drop us an email because what you see is just a selection of all our products.

Can I see articles in store before buying?

As we have more than thousand articles online, we cannot have all articles in store. We try to have at least one piece of each collection in our showroom. Showroom Address: Ma Maison Algarve, E.N. 125, Km51, Sítio Bemparece 1, 8400-395 Lagoa (Algarve, Portugal). Opening hours: Monday to Friday, 10:00 to 18:00 and Saturday 10:00 to 14:00.

However on our website we offer you the possibility to see high-quality photos of all our products, so you can see the texture of the material, wood and stitching.

Is it possible that a product differs in size or colour?

Certain products are handmade. Little irregularities emphasize the authenticity of each product. Colour deviations or other differences are therefore not unusual. Knots in wooden tabletops or mouth-blown glasses with slight differences in size make each piece unique. That’s what we call “Perfectly Imperfect”.

Does Ma Maison Algarve sells gift cards?

You can buy gift cards online. Gift cards are valid for 1 year and can be exchanged in our webshop or in our physical shop.

Can I order by telephone?

For security reasons, we do not accept to receive your bank details by telephone or email. We can however carry out your order by telephone if you choose the payment method by bank transfer. You will then be able to make your payment from your bank, after receiving the order confirmation by email.

How can I find out if the product will fit in my home or in the lift?

You will be able to find the dimensions of the product in the description. In this way, you will be able to check for any problems that may arise upon delivery. If the delivery address presents restrictions, please notify us of this when placing your order (Check-out), write in the “Additional Information” box, so that we can find the best solution.

When will I receive the bill?

If you have received your order, automatically you will receive your invoice by email. If you have not received your order yet but you would like to receive a bill, we can provide you with a pro forma bill.

Does a minimum spend apply?

No, no minimum spend applies. However, free delivery in the Algarve is above €250.

Where can I take a complaint or question concerning a product or service?

You can discuss questions or complaints concerning Ma Maison Algarve products by e-mail to customer@ma-maison-algarve.com. The customer service department will contact you within three working days.

PAYMENT

When will my payment be charged?

Regardless of the delivery delay of the product, payment is made at the time of the order.

Is it safe to give my bank details online?

We work with a payment platform which guarantees the security of credit card details. Ma Maison Algarve will not have access to any of its customers’ bank details.

If you need help or if you have questions, contact our customer service (Opening hours: Monday to Friday, 10:00 to 18:00 and Saturday 10:00 to 14:00) through our online chat or by sending an email to customer@ma-maison-algarve.com.

Which payment methods are available?

For your convenience, we make 6 payment methods available to you so that you may choose the one which suits you best:

– Credit/debit card: Visa, Maestro and MasterCard cards. After receiving your payment, we confirm the order and the items will be delivered with due observance of the stated delivery time.

– Bank transfer: If you prefer to make a bank transfer, you can do so to: Stichting Mollie Payments. Mollie is the payment partner of Cornucopia Passion Unipessoal Lda. IBAN: NL53 ABNA 0627 5355 77. BIC: ABNANL2A. If you do not make your payment in the 10 working days after placing your order, we will have to cancel it. After receiving your payment, we confirm the order and the items will be delivered with due observance of the stated delivery time.

– PayPal: We also accept PayPal payments. In this case too, the orders are placed via the payment platform to guarantee the security of bank details. After receiving your payment, we confirm the order and the items will be delivered with due observance of the stated delivery time.

Ideal: With this payment method, you can settle the payment directly with your own bank during the ordering process. You settle in your familiar internet payment environment, based on specific security methods of your own bank. As an internet banker you can immediately use iDEAL, without having to sign up for it. After receiving your payment, we confirm the order and the items will be delivered with due observance of the stated delivery time.

DELIVERY & RETURNS

Which company will deliver my order?

Ma Maison Algarve uses its own transport and also other verified transporters. We will keep you informed.

Will the transporter notify me before delivery?

We will contact you to set a day and time for delivery.

Can I change my delivery address?

Yes, you may change the address as long as the product has not left our warehouse. You must contact the customer service as soon as possible (Opening hours: Monday to Friday, 10:00 to 18:00 and Saturday 10:00 to 14:00) through our online chat or by sending an email to customer@ma-maison-algarve.com.

What happens if I am not at the delivery address to receive the product?

If we cannot deliver on the first attempt, we will try to do so again, and we will contact you to agree upon a delivery date and time which is convenient to you.

What is the delivery time for an online order?

If the articles you have ordered are in stock, our furniture delivery service will contact you by mail within five working days to arrange delivery.

 If your order partly consists of products held in stock and partly of out of stock with a long delivery time, then the products held in stock will be sent first. The delivery service will send you an e-mail the day before they intend to deliver your order.

In the Product Description there is written an approximately delivery time, if it is not available within this time, you are allowed to cancel and Ma Maison Algarve will refund you in the 72h following your cancellation request.

Is all Ma Maison Algarve furniture assembled when they are delivered?

Because of transport volume, some of Ma Maison Algarve furniture items are delivered in flat-pack form. Items delivered within the Algarve are always assembled by the delivery service. The item will of course be placed exactly where you want it to be. The packaging materials will also be taken away immediately. N.B.! For deliveries outside the Algarve, items will be delivered to your front door and the furniture will not be assembled.

Can an online order be packed as a gift?

Most products are packed as well as possible for transport, to prevent damage.

However some products can be packed as a gift. Please leave a message in the “Additional Information” box when you are checking out and we will inform you about the  possibilities.

Can I collect an online order from the Ma Maison Algarve shop?

Yes of course, but please inform us 24 hours in advance to prepair your order.

Can I return an article?

Customers have 14 working days from receiving the article to make a return. The product and its original packaging must be in perfect condition to avoid damage during transport. When the product arrives at our warehouse and its condition has been checked, we will reimburse the product price, minus the original delivery costs. To make a return, please contact our customer service (Opening hours: Monday to Friday, 10:00 to 18:00 and Saturday 10:00 to 14:00) through our online chat or by sending an email to customer@ma-maison-algarve.com.

How long is the refund delay?

– If you are returning the product for personal reasons, we will refund you once the product(s) have arrived at our warehouse and we have verified their good condition.

How long is the guarantee?

All our products have a guarantee of 2 years. The product is guaranteed as long as it is accompanied by its purchase bill. The guarantee covers products in their purchase configuration and if the series number is still legible. You will find more information on guarantees in article 7 of our Terms & Conditions. Discounted accessories and show models cannot be exchanged.

Your question doesn’t appear here?

Send an e-mail to customer@ma-maison-algarve.com and you will receive a reply within three working days.